Payment for Custom orders
Payment or Deposit required a starting order (non-refundable). We accept cash, cheque, debit cards, and credit cards (VISA, Master Card, and Discover). Prices are subject to change without notice. We work hard to keep our prices competitive and consistent, but when our vendors increase their prices we may at times have to adjust our prices. We honor our estimates/quotes for 30 days unless otherwise stated. Iconic Carz reserves the right to refuse printing of subject matter that we deem inappropriate.
All online sale are final, if you have a problem with the product please e-mail me at firstname.lastname@example.org and we will look to resolve the problem.
Once the quote and artwork is approved, our turnaround time is approximately 4-7 business days depending on our schedule. We can also offer rush services for those that need their orders sooner. Rush service is an extra charge.
Customer responsibility: Throughout the process of an order, various issues can pop up regarding the artwork or garments that you will need to address. (For example: if a certain garment color is out of stock, we would contact you and ask for an alternative option.) If we do not hear from you and do not resolve these issues in a timely manner, the turnaround time can be subject to delays.
In cases where our distributors have back ordered or discontinued certain garments, we can offer substitute garments for the out of stock items, or we can wait until the stock is replenished. Please keep in mind that turnaround time may be affected, resulting in delays.
Copyright- It is the customer’s responsibility to verify that their images are legally reproducible & that they have in their possession written approval of respective owners. By placing an order with Iconic Carz, customers agrees in the event of any legal issues arising from their order, Iconic Carz will be treated as a harmless party. Any Copyright issues are the responsibility of the customer. Iconic Carz will not be involved. Copyright laws can be views online @ www.copyright.gov.
Accuracy- Color accuracy of proofs are an approximate facsimile & cannot be guaranteed, because of differences in monitors, proofs are not printed on the same material as the final product so colors will vary depending on final material & production process, also proof colorings are not calibrated or balanced.
With every order, we will provide a digital mock up, if requested. Preferred file type is Adobe PDF/ Corel Draw files .CDR or EPS. .JPG will be subject to fixing. Mockup or 1 revision are included ( approx. 30-40 Mins ) If additional mock ups are needed, the hourly artwork fee will be applied. It is the customer’s responsibility to check the mock up for any misspellings or other errors. This especially applies to designs that have a list of names. If everything looks right, please confirm with us that the artwork is ready for print. If we do no hear from you in a timely manner, the turnaround time can be subject to delays. Digital mock ups give a general idea of what the product will look like, but do not exactly translate to the final product. If you have specific dimensions, Pantone colors, and print placement details in mind, please let us know. With these parameters, we will do our best to get as close as possible. If these details are not given to us, we may use our best judgment and will not be held responsible
When customers pays for a screen setup, they are paying for the labor of applying the image to a screen, as well as setting up the job. The customer owns the artwork given, not the screen(s) itself. After a job is completed, Iconic Carz will reclaim the screen to be recycled for new jobs.
After every job, we breakdown the screens, thus the minimums would apply to reorders are well. So please order a few extra garments if you feel that you may need them. Choosing the garment is the customer’s responsibility. We cannot guarantee that the customer will like the garment they have chosen, but will guarantee the print. Customers are expected to do their own research (we can provide you with the resources) on garments in regards to size, color, and style.
Customer Supplied Garments
Customer suppling their own garment, we do not guarantee that our inks or heat press items will have the best results and are not responsible for outcome. When we supply the garment we are assured that they are ready for printing and have not been pre washed or softeners added, which will affect the final result. We have a standard misprint allowance of 2-3% per order and will not be held responsible for the misprints. You will not be billed for misprints, but please order a few extra shirts to compensate for this if exact quantities are required.
The art of screen printing is a manual process. Sure, we have the latest technology in manual printing; however there are countless variables that can make this process an imperfect one. Loading a t-shirt into our machine is a manual process, thus print locations will vary slightly from one to another and may not be perfectly straight. We do our best to print consistently, but the fact is that the garments themselves are imperfect. This is the reality of screen printing. In some cases, if we misprint on a garment we will not charge you for that item. We recommend ordering a few extra pieces if you need exact numbers to stay on the safe side.
Photos/ Car Decaling
You are allowing us to take pictures of your Vehicles/ project/ etc. We will be using these pictures to showcase the body of work we do. Pictures will be used for our website/ Facebook / Instagram and not sold for profit. If you don’t want us to take any pictures please state this before and we will honor this request.
Depending on the product specifications, additional fees may apply. Generally with all artwork there is no charge for the first 30-40 min ( ie setting up art work to print or resizing for mugs, shirts ect.) if the art work requires cleaning or editing the client will be notified and additional chargers will be applied. Shop rate is $65 per hour.
Iconic Carz makes no warranties or guarantees in regard to accuracy of customer submitted files. Requested proofs are mandatory to be signed off on, prior to production, & will be produced AS IS upon approved by the customer. We are not responsible for damages or loss of revenue that may result from delays in shipping or production. Garment with seams unraveling or prints fading from washing / any other problems is not responsibility of Iconic Carz. We do our best to select the best products to use, but in a mass produced world issues do arise. Contact us and we will see if the issue can be resolved